Frequently Asked Questions

Additional questions?

Speak to a product specialist hello@digigantic.com

Are you a DigiGANTIC client in need of support?

Chat to our support team support@digigantic.com

What is DigiGANTIC?

DigiGANTIC is a cloud-based, all-in-one social media management dashboard and reporting solution that allows you to track and manage your social channels.
The FULL SUITE of DigiGANTIC features include:
Publishing – Monitoring – Team Collaboration – Lead Generation – Task Automation – Analytics – Custom Reporting and so much more.

Can I publish to my social channels with DigiGANTIC?

Yes, DigiGANTIC has full online publishing capability. You are able to schedule, track, manage and record your social interactions with DigiGANTIC.

Which social channels/networks does DigiGANTIC support?

facebook_200x50   twitter   instagram   youtube   pinterest_50   googleplus_50   faq-pict-15   faq-pict-21   googleanalytics_50

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How many Users do I get with my DigiGANTIC account?

Enjoy adding an unlimited number of users – our unique solution scales to suit your every need. Your DigiGANTIC team could consist of your Content Manager, your Marketing Manager, your CRM and his/her entire team! The choice is yours, establish your social team and professionally manage your social business with strategic intent.

Does DigiGANTIC allow for Team Collaboration?

Yes, managing team members across single or multiple social Projects is efficient and highly productive.

Do you offer a Trial?

Yes, DigiGANTIC offers a Comprehensive No-Obligation 30-Day FREE Trial with access to ALL features. Start Your Free Trial!

Are there contracts or commitments?

Nope. After your 30-day no-obligation trial expires you will be billed monthly and you can cancel at any time. If you cancel before the end of a billing period, you’ll retain access until that billing period is over.

What are my payment options?

All DigiGANTIC payments are processed via PayPal, including all major Credit Cards.

Do you offer training?

Yes, the DigiGANTIC Knowledge Base is available to all customers. The Knowledge Base is home to extensive system training videos, best practices, How To’s and professional advice.

Help me understand DigiGANTIC terminology…

Project – Projects are a way of grouping related social initiatives and their reporting. A Project can represent a business, a customer or any other grouping of social accounts. For example, your brand may have accounts on Twitter, Facebook, etc dedicated solely to the support of your product. In this instance you may decide to group these accounts under a Project called Product Support.
Account – Accounts are the actual social properties: Facebook page, Twitter profile, Youtube channel, etc.
User – Users are the registered individuals that have authorized permission to access Projects.

How do I cancel my DigiGANTIC subscription?

Visit the cancellations page to find out how to cancel your subscription.

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